We stand behind the products we build and guarantee your satisfaction with the following policies.
Your Zivix product is warranted against defects in materials and workmanship for a period of 180 days from the date of original retail purchase from an authorized Jamstik dealer. *Full Warranty Information Here.
• You have 60 calendar days to return an item from the date you have received it; verified by tracking information. If 60 calendar days elapse from time of purchase, no refund or exchange is available.
• Only items that have been purchased directly from the Zivix Shop's (zivix.co, jamstik.com or mipuc.com), may be returned to Zivix. If you purchased from an authorized Jamstik distributor, you may contact Zivix for customer support questions, but must process returns through the distributor you purchased from.
• To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in the original packaging, including all accessories included in the initial product shipment.
• You must obtain an RMA Number from Zivix before shipping any product back to Zivix.