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Jamstik Smart Guitar Return Policy & Warranty Information

• You have 60 calendar days to return an item from the date you have received it; verified by tracking information. If 60 calendar days elapse from time of purchase, no refund or exchange is available.

• Only items that have been purchased directly from the Zivix Shop's (zivix.co, jamstik.com or mipuc.com) or an authorized jamstik+ distributor may be returned to Zivix.

• To be eligible for a return, your item must be unused and in the same condition that you received it. The product must be in the original packaging, including all accessories included in the initial product shipment.

• You must obtain an RMA Number from Zivix before shipping any product back to Zivix.

How To Return An Item

In order to process your return, you may call Zivix Customer Service at (612) 225-0096, Press #1, or email support@zivix.net to obtain an RMA (Returned Merchandise Authorization). Requirements for an RMA to be issued, proof of purchase directly from the Zivix Shop and within the 14 calendar day window.

Please do not send your purchase back to the manufacturer nor any other retailer.

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned beyond the 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@zivix.net or 612 225 0096 Press #1

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@zivix.net, once an RMA # has been generated and your return/exchange is approved you can then send the item to: 4150 Olson Memorial Hwy, Suite 400 Golden Valley, MN 55422.

Shipping

To return your product once you have an approved RMA number, please include the email that verifies the RMA # with the returned item, then send the returned item to 4150 Olson Memorial Hwy, Suite 400 Golden Valley, MN 55422.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY

Your jamstik™ product is warranted against defects in materials and workmanship for a period of 180 days from the date of original retail purchase from an authorized jamstik dealer. If a defect exists, Zivix, at its option will (1) repair the product at no charge using new or refurbished parts, (2) exchange the product with a functional equivalent product that is new or refurbished, or (3) refund the original purchase price. This does not mean you can abuse your jamstik and expect warranty service. We do not cover normal wear and tear, scratches, cracks from mis-use, bent or broken midi-port, theft or loss. This warranty excludes damages resulting from abuse, accident, modifications, or other causes that are not defects in materials and workmanship. Customization of your product will void your warranty.

Within 30 days of purchasing a jamstik, if a string should break, a replacement(s) is available at no charge (shipping and handling charge applies).

Any recovery is limited to the original purchase price. No other person is authorized to modify this limited warranty. Your seller is responsible for any other applicable warranties.

This warranty gives you specific legal rights, and you may have other rights that vary by state and jurisdiction. These rights shall not be affected by this limited warranty. This warranty cannot be transferred or assigned.

To obtain warranty service, contact Zivix, using the information provided at www.jamstik.com. Proof of purchase is required to verify eligibility.

© 2017 Zivix, LLC. All Rights Reserved. jamstik™ and Zivix are trademarks of Zivix, LLC.

  • Zivix LLC
  • 4150 Olson Memorial Hwy, Suite 400
  • Golden Valley, MN 55422

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