Customers and Supporters,
With all of the methods of communication available to us these days, things can get confusing. We wanted to provide you with a single place to get reliable information right from us, the team at Zivix. So, from now on we'll be posting major updates and announcements here on our blog! Subscribe to make sure you stay up to date on production status, firmware updates, app updates and more. Be on the lookout for new videos, app and software demos, contests, events and other fun stuff too!
Our job doesn't end when we ship you the product. It's our goal to make sure you have a great experience with your jamstik and continue to have fun with it for years to come. This is just the beginning, and we hope you'll stay with us on the journey as our technology and products evolve.
We look forward to your participation in the conversation, so feel free to comment on our posts and we'll do our best to get back to you. Thanks for stopping by!
As always you can get in touch with us at jamstik@zivix.net or for support related issues: support@zivix.net
4 Responses
dennis george
I have a YRG2, which I am not satisfied with.
I am intent on discovering all the gotchas, anomalies, and quirks of the Jamstik, rather than rushing to order or find an Apple store to get one.and then perhaps returning it, unsatisfied, Where can I get answers to questions – is this forum the best place?
My initial questions are:
.Are pulloffs to open string supported?
.Is tapping supported?
.Does JS support picking/tapping velocity directly? Like, dynamic sensitivity.
.If I wanted to play 4th fret and 6th/7th fret notes at once, how would I do it?
.Are the DPad functions and pick settings controllable from MIDI-IN (e.g. from a DAW)?
Thanks
Jamstik Team
Hi John! We’re glad you’re happy with the product. The jamstik is indeed a new device that will take a little getting used to. Our advice is to try lengthening the strap and wearing it slightly further towards your left shoulder to level the jamstik out. At the moment, custom settings aren’t available for finger sensing, but you can eliminate issues by making sure nothing is blocking the fretboard during the power up process, as well as ensuring the JS is properly charged. We will regularly be releasing what are called, ‘firmware updates" right through the Jamstik Connect app. These allow us to dial down the accuracy of finger detection, add functionality etc. so keep an eye out for those in the future. We’re definitely taking all feedback into account!
Thanks,
-Matt & Team
John Melchiori
Just got the jamstik and I can not be more pleased with its overall construction. I have found two items that I would like to mention. The first is the strap and connection points. When used it tends to allow the device to swing forward rather than laying flat in front of the player making it a bit difficult to hold and play. The second point is that I have large hands. I find that when playing solos the device tends to play another note as if my finger is being sensed in more than one place.
Is this possible and can it be corrected thru some settings?
Thank you.
John
Leave a comment
Comments will be approved before showing up.
Also in Jamstik Blog
Introducing the MFC1: The Ultimate MIDI Floor Controller for Musicians
We’re thrilled to announce the launch of our latest innovation—the MFC1 MIDI Floor Controller! Whether you’re a gigging musician, a studio pro, or a home producer, the MFC1 is designed to give you the freedom to take complete control of your setup.
Jamstik X Beatober: MIDI Guitar Giveaway Contest with Taetro
Matt Cannon
September 15, 2014
Hey Dennis, We’ve actually just launched a customer knowledge base here: https://jamstik.zendesk.com/hc/en-us
It would be helpful if you posted your questions there, and we’ll make sure someone gets to answering them. I can tell you yes open pulloffs work, picking velocity is indeed dynamic, tapping and hammer ons will be supported with a future firmware update. Again, we can get you more complete answers in the knowledge base. Thanks!