Jamstik Creator Analytics Data Collection Privacy Policy

OVERVIEW 

This document sets forth the optional additional data collection policy as part of the optional analytics data collection agreement through the Jamstik Creator and Jamstik Hub software platforms. By giving explicit, optional consent during the install of the Jamstik Creator through the Jamstik Hub, you are agreeing to accept these terms. This policy does not govern privacy practices associated with offline activities.

This document acts separately and a supplement to the existing Zivix privacy policy (http://Jamstik.com/pages/privacy-policy).

For the purpose of the EU General Data Protection Regulation 2016/679 (GDPR), the data controller is Zivix LLC (Jamstik) of 6323 Cambridge Street, St Louis Park, MN 55416.

YOUR PRIVACY RIGHTS – PRIVACY POLICY

We are committed to protecting the privacy of our customers. The following privacy policy gives you details of our privacy practices, including: (1) what types of information we collect about you; (2) how the information is used; (3) to whom we may disclose the information; and (4) how we safeguard the information. We invite you to contact us if you have questions about this policy at info@zivix.net.

YOUR CONSENT – PRIVACY POLICY

By giving explicit, optional consent during the install of the Jamstik Creator through the Jamstik Hub, you are agreeing to accept these terms. This policy does not govern privacy practices associated with offline activities.

ZIVIX INTERNATIONAL COMPLIANCE

We may store your information in the United States and in other locations outside of the European Economic Area. Any transfer of your data to the United States or another location outside the European Economic Area will be in compliance with applicable European data protection laws and in respect of transfers to the United States comply with the E.U. – U.S. and Swiss – U.S. Privacy Shield Framework.

THE INFORMATION WE COLLECT

OPTIONAL USAGE/ANALYTICS DATA

In addition to the data collected in the Zivix Privacy Policy (http://Jamstik.com/privacy-policy), upon optional consent, the Jamstik Creator Plugin (the "Software") collects additional usage data.

This optional usage data includes anonymized usage, settings and activity data of the user's sessions in the software.

Examples of this data may include:

  • Program in which the plugin is running (also referred to as the host program and includes programs such as Logic, and Ableton when running in VST3 or Audio Unit form).
  • Time stamps for session length as well as other actions inside the Software.
  • Window Size
  • Presets used and their frequency and length of use.
  • MIDI and Audio Devices used in the Software by the user.
  • System information such as: Operating System, Processor speed and number of cores, and RAM data.

What we use it for includes:

  • Improving experiences and compatibility
  • Tracking popular features to inform future updates
  • Troubleshooting and fixing problems

We do not share or sell this data with any third party and it is only used internally with staff at Jamstik/Zivix.

SECURITY

We take steps to make sure the usage data that is sent out from your computer is anonymous and not linked to any identifiable information. The information your sessions send may be linked together with an anonymous ID to track usage over multiple sessions but this cannot be attached to any identifiable piece of information like name, email, or Jamstik user ID once it has been sent by the software on your device.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT

Zivix’s Services are intended for general audiences—if you are under the age of thirteen, you must ask your parent or guardian for permission to use this website or our applications. We do not knowingly collect personal information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.

CHANGES TO THIS POLICY

We reserve the right to modify this data collection privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS & CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our customer service team at support@jamstik.com.