General Information:

What is the Jamstik Trade-In Program?

If you're an existing Jamstik customer, you're eligible to trade in your older Jamstik device to receive a credit between $75-$125 towards the new Jamstik Studio MIDI Guitar ($799.99 MSRP). 

Validated trade-in requests will receive pre-paid shipping labels to return eligible Jamstik devices. *Return shipping costs limited to $40 USD. In the case that return shipping costs exceed $40, the additional costs will be subtracted from your trade-in value credit. 

There are two options to receive the credit. 

Option #1: Order your Jamstik Studio MIDI Guitar at listed price, fill out the Trade-In Form, and receive a refund of your trade-in value once your eligible used device is received.

Option #2: Fill out the Trade-In-Form, receive an electronic gift card by email for the value of your eligible used device, use the gift card towards the purchase of a Jamstik Studio MIDI Guitar.


Which Jamstik smart guitars are eligible to trade in?

You can trade in the following Jamstik products for credit:

  • Jamstik+ Smart Guitar — $125 credit
  • Jamstik 7 Guitar Trainer — $100 credit
  • Jamstik WiFi Edition — $75 credit

Trading in your Device

1. How do I trade in my device?

Once you're ready to trade-in your device, fill out the request form below with your information and proof of purchase: TRADE-IN-FORM


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2. When I trade in my device, should I send the battery, charger, accessories?

You're not required to ship the insert or accessories, but you're welcome to include them. 

3. What happens once I send my Jamstik to the Trade-In Program?

Once we receive your Jamstik: 

A. You'll receive an email confirmation that your Jamstik has been received.

B. The device will be appraised within 3-5 days, and you'll receive an email with an electronic gift card to use towards the Jamstik Studio MIDI Guitar on studiomidiguitar.com to the email address provided during the online submission. 

Note: Our first priority is to renew and reuse the device. When devices can't be renewed or donated, we will do our best to recycle the used device.

4. What locations are eligible?

The trade-in program is available for both US and International customers, however, return shipping costs are limited to $40 USD. In the case that your International return shipping costs exceed $40, the additional costs will be subtracted from your trade-in value credit. 

5. What if I've already purchased the Studio MIDI Guitar? Can I still trade-in for credit?

Yep! Simply fill out the trade-in request form and as soon as we've received your trade-in device, your account will be credited.

6. Can I trade in more than one Jamstik device for credit?

Only one trade-in credit can be applied per purchase of the Studio MIDI Guitar. If you prefer to trade-in an additional device, you may do so when ordering an additional Studio MIDI Guitar. 

FULL TERMS & CONDITIONS: 

The purpose of the Jamstik Trade-In Program (“The Program”) is to offer and provide a trade-in option for eligible previous Jamstik models, as determined by Jamstik in its sole discretion (collectively “Eligible Used Devices”). The Program is valid from Feb 7, 2019, at 1:00 p.m. PDT and will continue until Jamstik terminates the program in its sole discretion. Applies only to purchases on the Jamstik or Studio MIDI Guitar website of new Studio MIDI Guitars indicated as eligible for the TradeUp Program on our website (“Eligible New Devices”). You are eligible for the discount reflected above depending on the model received. Jamstik reserves the right to modify the trade-in value offered for Eligible Used Devices during special promotion windows and has no obligation to offer those price adjustments for purchases made outside of any promotional windows.

Upon completion of the trade-in form and proof or purchase verification, a prepaid shipping label will be sent to the email address provided. Your Eligible Used Device must be received by Jamstik within 45 days of completing the Trade In Request Form. Jamstik is unable to process the trade-in of multiple Eligible Used Devices in a single transaction. If you wish to trade in multiple Eligible Used Devices, you must submit multiple trade-in forms and utilize the discounts on separate Jamstik Studio MIDI purchases. 

You must be the owner of the used device—the Program is not valid on stolen property. Retailers may not participate in the Program by returning in-stock inventory. Jamstik will determine authenticity at its sole discretion and ineligible devices may be returned at your expense. You must use the shipping label and follow the guidelines provided by Jamstik and Jamstik’s third-party shipping provider. Jamstik will not be liable for any loss or damage to the used device while in transit. Once you have shipped the Eligible Used Device to Jamstik, Jamstik cannot guarantee its return to you. Trade-in transactions are final; after you trade in your Eligible Used Device, you cannot get it back. Upon Jamstik’s physical receipt of the Eligible Used Device and issuing of the gift card, title and ownership in the Eligible Used Device transfers to Jamstik and you disclaim any further right, title or interest in and to the Eligible Used Device and any accessories contained within your shipment.

The Program is non-transferable and cannot be combined with any other offers, discounts or promo codes, or applied to previous purchases. No cash alternative. Subject to availability, while stocks last. Offer void where prohibited. Jamstiks’s standard terms and conditions presented at point of sale shall govern any purchase. Jamstik reserves the right to change or modify the Program without notice, at any time, and in its sole and absolute discretion.